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“Ok, I absolutely LOVE my necklace and the “token of appreciation” (matching earrings) was an unexpected highlight! I have my 20 year high school reunion Thanksgiving week-end! I have all the right outfits but had been unable to find the “right” necklace to match the more dressy outfit. I literally spent hours going through all of the jewelry websites on “Grechen’s Closet. So, I was very pleased/relieved to have found a necklace on your website. I will have to send you photo’s from that week-end with me in my necklace!

Anyway, I did have some overall feedback for you: I found your packaging of the jewelry to be very impressive. The boxes the jewelry arrived in made it seem even more special and are also great storage cases for the pieces as well. I have ordered other jewelry on line and it has arrived wrapped in tissue, bubble wrap or a temporary box. All of those technically did the job, but did not impress me the way your extra touch did.

Secondly, the matching earrings astounded me! I actually work in retail (Macy’s) and brought the necklace and earrings (in their cases of course!) to show all the girls at work. They too occasionally shop for jewelry on line or at trunk shows. They were all very impressed and have asked for your website. I gladly obliged. The small mirror in the organza bag was a very sweet gesture as well as the handwritten thank-you card….very well thought out and great customer service. You have created a niche for yourself in what I can only imagine to be a competitive business.

It felt like my birthday once I opened the box… the surprises just kept coming!”

This entry was posted on Sunday, September 11th, 2005 at 11:04 am and is filed under This & That. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.